Contact information
CONTACT INFORMATION
Contact Wilto
Need help with an order, product, delivery, replacement, or another issue?
Contact us at:
Store: Wilto
Email: contact@wilto.shop
Business location: Bengaluru, Karnataka, India
Support: Email support
Typical response target: Within 24 hours
Order Support
When contacting us about an existing order, please include your:
- order number;
- name used for the order;
- email address used during checkout; and
- brief description of the issue.
For damaged or defective products, attaching clear photographs or video may help us review your request more quickly.
Returns
Do not send a product to an address without contacting us first.
To request an eligible replacement or return, email:
Return instructions and the appropriate destination will be provided after the request has been reviewed.
Our website business location is not automatically a product return address.
Privacy Requests
For privacy-related requests, email:
Where possible, use the subject:
Privacy Request
Consumer Grievances
Wilto maintains a customer grievance channel for complaints relating to purchases or use of our store.
Grievance contact: Wilto Customer Support / Owner-Operator
Email: contact@wilto.shop
Location: Bengaluru, Karnataka, India
We aim to acknowledge customer communications promptly and normally respond within 24 hours.
More complex complaints may require additional investigation before a final resolution can be provided.