TERMS OF SERVICE

These Terms of Service govern your use of the Wilto online store and purchases made through it.

By accessing our store or placing an order, you agree to these Terms to the extent permitted by applicable law.

1. About Wilto

Wilto is an independently operated ecommerce store based in:

Bengaluru, Karnataka, India

Customer support:

contact@wilto.shop

Our ecommerce store is powered by Shopify.

2. Eligibility

By using the store, you represent that you are legally capable of entering into the transaction or are using the store with the permission and supervision required under applicable law.

You may not use our store for unlawful or fraudulent purposes.

3. Product Information

We make reasonable efforts to present products accurately.

However, actual appearance may vary slightly because of:

• screen settings;
• lighting;
• photography;
• manufacturing changes; or
• reasonable product variations.

Customers are responsible for reviewing product descriptions, dimensions, sizing, compatibility information, specifications, warnings, and other relevant information before purchase.

If information contains an obvious error, we may correct it.

4. Pet Products and Safety

Products should be used responsibly and in accordance with applicable instructions.

Customers are responsible for determining whether a product is appropriate for their animal's:

• species;
• size;
• age;
• health;
• behavior; and
• individual circumstances.

Pets should be supervised where appropriate.

Product descriptions and information on Wilto are not intended to replace advice from a veterinarian or other qualified professional.

Statements concerning comfort, behavior, grooming, enrichment, wellness, or similar matters should not be interpreted as a diagnosis, treatment, cure, or guarantee of a medical outcome unless specifically stated and legally substantiated.

5. Prices

Prices are displayed in the currency shown on the store.

Prices may change without prior notice before an order is placed.

Once an order has been accepted, price changes normally do not affect that existing order except where correction is legally permitted for an obvious error.

Promotional offers may have additional conditions.

6. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, or cancel an order for legitimate reasons such as:

• product unavailability;
• pricing or listing errors;
• payment failure;
• suspected fraud;
• incorrect customer information;
• legal or regulatory restrictions;
• shipping restrictions; or
• inability to fulfill the order.

If we cancel a paid order before fulfillment, we will issue the applicable refund.

7. Payments

Customers agree to provide accurate and authorized payment information.

Payment services may be provided by independent payment processors and may be subject to their own terms and privacy practices.

Wilto may use reasonable fraud-prevention procedures before accepting or fulfilling an order.

8. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible and preferably within 12 hours of purchase.

We will attempt to stop processing.

Cancellation cannot be guaranteed once an order has entered fulfillment or shipment.

See our Refund & Return Policy for additional information.

9. Shipping

Shipping and delivery are governed by our Shipping Policy.

Products may be fulfilled through third-party warehouses and logistics providers and may ship internationally from a location different from Wilto's business location.

Delivery estimates may vary according to destination, product, carrier, customs processing, and fulfillment location.

10. Customs, Duties, and Import Charges

International purchases may be subject to customs duties, tariffs, import taxes, brokerage charges, or other fees.

Unless checkout expressly states that such charges have been collected or included, the recipient may be responsible for applicable charges.

Please review our Shipping Policy before ordering internationally.

11. Returns, Replacements, and Refunds

Returns, replacements, defective-product claims, and refunds are governed by our Refund & Return Policy.

Wilto generally does not accept change-of-mind returns for correctly supplied, non-defective products.

Eligible damaged, defective, or incorrect products may qualify for replacement or another remedy.

Nothing in these Terms removes mandatory consumer rights that cannot legally be excluded.

12. Accounts and Customer Information

If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account to the extent permitted by law.

You agree to provide accurate information when placing orders or contacting us.

13. Intellectual Property

Unless otherwise indicated, Wilto's original:

• branding;
• store design elements;
• written content;
• logos;
• graphics; and
• other original materials

are protected by applicable intellectual-property laws.

You may view the store for personal shopping purposes.

You may not reproduce, commercially exploit, copy, distribute, or falsely represent Wilto's protected content without permission except where allowed by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

14. Reviews and User Content

If customers submit a review, image, comment, or other content to Wilto, they must have the right to provide that content.

Content must not be:

• fraudulent;
• misleading;
• unlawful;
• threatening;
• defamatory;
• infringing;
• malicious; or
• intentionally deceptive.

We may moderate or remove content where appropriate and permitted by law.

We do not knowingly permit fake customer reviews.

15. Prohibited Uses

You may not use the store to:

• commit fraud;
• violate applicable laws;
• infringe intellectual-property rights;
• distribute malicious software;
• interfere with website security;
• scrape or exploit the website unlawfully;
• impersonate another person;
• submit knowingly false information; or
• interfere with other customers' use of the store.

16. Third-Party Services

Wilto relies on third-party services including ecommerce infrastructure, payment providers, logistics companies, carriers, analytics systems, and other technology providers.

Some third-party services may have separate terms.

The existence of a third-party service does not automatically mean Wilto controls all actions or systems operated by that provider.

However, customers purchasing directly from Wilto should contact Wilto regarding their order rather than being required to resolve legitimate order issues with our fulfillment providers.

17. Website Availability

We aim to keep the store available and accurate but cannot guarantee uninterrupted or error-free operation.

Maintenance, security incidents, internet outages, third-party platform interruptions, or other technical events may temporarily affect access.

18. Disclaimer

To the maximum extent permitted by applicable law, the website and general informational content are provided without guarantees beyond those expressly stated by Wilto or required by law.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Wilto will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable and were not caused by a breach of a non-excludable legal obligation.

This section does not exclude or limit liability where doing so would be unlawful, including liability that applicable law does not permit us to exclude.

20. Indemnification

Where permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful misuse of the store, intentional violation of these Terms, fraud, or infringement of another person's rights.

This section does not apply in a way that removes mandatory consumer protections.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. No Waiver

If Wilto does not immediately enforce a provision of these Terms, that does not necessarily mean the right to enforce it has been waived.

23. Governing Law

These Terms are governed by the laws applicable to Wilto's business operations in India, without excluding mandatory consumer rights that apply to customers in their place of residence.

Where a consumer has rights under applicable local consumer-protection law that cannot legally be waived by contract, those rights continue to apply.

24. Changes to These Terms

We may update these Terms where reasonably necessary because of changes to:

• our services;
• our products;
• our business practices;
• technology; or
• applicable law.

The current version will be published on our store.

Changes will not retroactively remove rights that have already accrued where prohibited by law.

25. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Refund & Return Policy;
• Shipping Policy; and
• other applicable policies displayed during purchase

form the terms governing use of the store and purchases, subject to applicable law.

26. Contact

Questions about these Terms:

Wilto
Bengaluru, Karnataka, India
Email: contact@wilto.shop

We aim to respond within 24 hours.